Let us know a little about you! We'd love to get a sense of who our forum members are and we will start posting here more often.
I'll start off a little about myself...
I'm the lead developer for Scout. So if there's a problem, you'll probably hear from me in regards to why it happened and how we're going to fix it or maybe I'll just say "did you try turning it off and on again"
I've been in Silicon Valley for the past couple years. My hobbies are tech, movies, and cars.
i'm a standard TV (over) watcher, living in the pacific northwest (a lifer), animals and music guiding me and my heart, and mostly a reclusive soul.
I'm the marketing lead here at Scout - which means you can generally blame me for when things go wrong - our development team does. I'm a Cali-boy, born and raised. Love sci-fi, documentaries and Buzz Balls...
Ok, I paid for this scout unlimited posters ( whatever that means ? ) back in april 2015 . But it has never worked ? I have a Roku 3 and Roku tv, neither of which works the scout ? Cant watch movies on scout can't watch on Netflix ? Yes have updated, no difference ? When I first got this it was free and was called scout for Netflix , now it's called scout unlimited posters ? What is the difference, and how do I get this thing to work ? I mean a few bucks to me is a lot !
We're very sorry to hear that Scout hasn't been working for you. For the purchase, ScoutUnlimitedPosters is just the code used by Roku for the purchased product. It is still called Scout for Netflix, so that shouldn't have changed.
Now, let's see if we can get this working.
When you open Scout, and select a movie that you want to view, does it say "Upgrade to open Netflix" underneath the button?
When you open the Netflix app from the Roku homescreen, does it ask you to select a Profile or does it just show the normal Netflix homescreen where you can select a show/movie?
Are you by chance still using the Beta version of Scout? Is the Scout icon Orange or Gray?
We'll get this worked out. And I understand your point, nobody wants to waste any amount of money! We can definitely get a refund worked out also if that's what you would like.
ok, No it doesn't say upgrade to open Netflix below after selecting, but it does say I need to upgrade to a paid version under settings - help ? Other wise it goes to a play movie screen and flashes a couple times then goes back to home screen ?
And yes it ask for a profile selection on Netflix .
And the SCOUT is orange . I have updated and still the same ? Don't want a refund, I forgot all about it actually ? Been busy fixing all these damn electronics, between taking online courses and fixing (mostly my desktop) PC , I just never got around to finding out what the deal was ? I may have missed most of the year of the subscription , but is still good till 4/2016.
Alright, I think we found out what the issue is. For some reason, your Roku players never deleted the Beta version of the app.
Let's delete that first.
1. Go to the Roku home screen
2. Put the cursor over Scout and press the * button on your remote
3. Select "Remove channel"
Now, let's get the correct version of Scout
If you don't have a Gray icon of Scout for Netflix on your Roku homescreen...
1. Visit https://owner.roku.com/add/ScoutForNetflix to download and install it
2. Go to the channel store
3. In the Apps category, find Scout for Netflix
4. Click "Add channel"
Now when you open this version up, it should auto detect your subscription and you should be all good to go.
Let us know if you're still having any troubles with it!
A "Buzz ball" is the worst drink in the world. It's almost so bad, that you tell people it's good so they try it
My recommendation, don't try it!
That's funny, ( Buzz Ball ) I was a bartender for some time , vegas Florida , Cali, lots of fun !
Ok , I tried this both ways from the channel store off the tv screen and the link you provided me ? The word ( Scout ) is orange but the rest of icon is grey from the original I had to both the Roku downloads ? And still sais I need to upgrade ? IDK ? Something is definitly screwed up here ? But Roku screwed up Netflix anyway ( my opinion ) ? You can't tell how many movies are in your " list " and they don't allow for very many either ? Was a good start idea but it's like they got busy on another project and just thru this new face to Netflix out there incomplete ? I hate to have to go to Roku support , but will have to eventualy due to other issues on billing ? So is there any other advice you can give me ? Or should I just wait for Roku support probably tell me to talk to you ? I thank you for all the support . . . . Oh, let me know if the Scout is right ? The word ( SCOUT ) is in orange and surrounded in grey ? Because that's all their offering up at Roku ?
That is the correct channel you have installed. There are really only 2 options left at this point.
- Reset your Roku player. We've had a couple people do this and it's re-linked their subscription.
- Contact customer support and have them try to re-add it to your account.
None of these are great, but we have to stay with Roku's billing because it's required.
Side note, Netflix's interface is done by Netflix themselves. Roku has no say in how it looks. The Hulu one was created by Roku I believe.
Let us know what happens!