I have a couple of Roku 3's and recently tried out the Scout app - love the ability to search and see the latest additions. So I purchased the app but find that when I select play to watch the video from Scout nothing happens. I'm not sure whether I'm doing something wrong or if there's a bug.

Hi Myron,

Can you tell us exactly what is happening? Does Netflix open up? Can you try unplugging your Roku and plugging it back in?

Thanks!

Sure thing - when I highlight the play button and press the "ok" or play buttons nothing happens. I have tried unplugging the Roku and plugging it back in with no change. My Roku is running version 6.2 build 3332.

My wife, son and I each have a Netflix profile so I've been theorizing that maybe the Scout app can't open the video without knowing what profile to use inside of Netflix.

Thanks for the quick reply!

Can you check if there's an update available? Scout takes into account Netflix profiles, so that shouldn't be the issue. Do you have a custom network configuration?

I did a manual update but there was no update for the app or either Roku. One Roku is on my wireless network, one is wired to my router. I don't have a custom configuration. I also tried this on both Roku's and got the same results whether it was on a search, from the playlist or just by browsing. I can see the Roku's light blink with I hit the okay button, so I know it's registering with the device, just nothing happens.

I'll be honest, I'm stumped. Can you download the Roku app for your mobile phone and see if you can open Netflix from there?

That got me pointed in the right direction, so thanks for suggesting I try it. When the mobile app didn't see either of my Roku players I contacted their support and in working with them discovered the issue. My router was issuing IP address in the public IP range and that was preventing the app, and Scout, from working. Once I reconfigured my router to use a private IP scheme both the app and Scout started working like champs.

Thanks again for the help!